Update6: Game is going well now that I have a proper CD key. Unfortunately my forum account is still banned.

Update5: As I suspected Funcom did it on purpose. Not what I would consider good customer service. Anytime you burn thousands of loyal fans in order to punish a few dozen violators (who can’t play without paying subscription fees anyway) I think your priorities need to be reevaluated.

Update4: One of the commenters below says he was able to “Upgrade” his canceled account using the retail box code and it fixed the problem. Try that first. If not try Update3.